Privacy Policy
Last updated: October 1, 2026
This policy explains what information Vantage Cortex, Inc. ("we," "us") collects when you use FarReach, our remote access app and service, and our website at farreach.app, and what we do with it. In short: we collect only what we need to connect your computers and run FarReach, and we never sell your data.
Information we collect
When your computers use FarReach
To let your computers find and connect to each other, our servers receive and store each computer's FarReach ID, a device identifier, the computer's public encryption key, and the IP address it connects from. Our servers may also keep basic logs, such as which IDs connected and when, so we can run, troubleshoot and protect the service.
What happens during a session
What's on your screen, what you type and the files you send are encrypted between your two computers. When a direct connection isn't possible, our servers pass the encrypted traffic along, but they can't read it. We don't record or store your sessions.
When you contact us
If you email us or request a demo, we receive your name, email address and anything you include in your message.
When you visit our website
Our website doesn't use cookies, analytics or advertising trackers. Our website host processes basic technical information, such as IP addresses, to deliver the site and protect it from attacks.
If you become a customer
When you buy a FarReach plan, we collect the contact and billing details needed to set up and bill your account. Card payments are handled by our payment provider, and we don't store full card numbers.
How we use information
We use information to:
- connect your computers and run FarReach;
- keep FarReach secure, including preventing fraud and abuse;
- answer your questions and provide support;
- bill you, if you're a customer; and
- meet our legal obligations.
We don't use your information for advertising.
Who we share information with
We never sell your information, and we don't share it with advertisers or data brokers. We share information only in these cases:
- Service providers. We use a small number of companies to run FarReach, such as our server host and our website and email providers. They handle information only to provide their services to us.
- Network discovery. To help two computers connect directly, the FarReach app may contact public network discovery (STUN) servers run by other companies. These servers see your computer's IP address, but nothing from your sessions.
- Legal reasons. We may share information if the law requires it, or to protect the rights, property or safety of our customers, the public or us.
- Business transfers. If Vantage Cortex is involved in a merger, acquisition or sale of assets, information may be transferred as part of that deal, and this policy will continue to protect it.
How long we keep information
- Device information is kept while a computer uses FarReach.
- Server logs are kept only as long as needed for security and troubleshooting.
- Emails are kept as long as needed to help you and keep a record of our conversation.
- Billing records are kept as long as the law requires.
Security
We protect information with encryption and by limiting who can access our systems. No method of sending or storing information is perfectly secure, so we can't guarantee absolute security. Please keep your FarReach passwords private.
Your choices and rights
You can ask us to see, correct or delete information we have about you by emailing hello@farreach.app. Uninstalling FarReach stops that computer from sending information to our servers. Depending on where you live, such as California, you may have additional rights, and we'll honor them as the law requires.
Children
FarReach is for businesses and adults. It isn't directed to children under 13, and we don't knowingly collect their information. If you think a child has given us information, contact us and we'll delete it.
Where information is processed
We're based in the United States, and our FarReach servers are located in the United States.
Changes to this policy
If we change this policy, we'll update the date at the top. If the changes are significant, we'll let customers know before they take effect.
Contact us
Questions about this policy? Email hello@farreach.app.
Vantage Cortex, Inc.